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Exchanges, Returns & Cancellations

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At Kavoor, we strive to ensure customer satisfaction with every purchase.

01

Returns & Exchanges

Due to the nature of fragrance products, we only accept returns or exchanges in the following cases:

  • You received a damaged product
  • You received the wrong item

To request a return or exchange, please contact us within 24 hours of delivery with proof (images/video). Items must be unused, in original packaging, and in the same condition as received.

02

Non-Returnable Items

  • Opened or used perfumes
  • Products without original packaging
  • Change of mind after purchase
03

Exchange Process

Once your request is approved, we will arrange an exchange or replacement. Delivery charges may apply depending on the case.

04

Order Cancellation

Orders can only be cancelled before dispatch. Once the order has been shipped, cancellation is not possible.

05

Refunds

Refunds are only issued in cases of damaged, defective, or incorrect orders. Approved refunds will be processed within 5 to 7 business days.

06

Contact Us

For any return, exchange, or cancellation requests, please contact:

Email: kavoorstoreofficial@gmail.com
Phone / WhatsApp: 0309 4488662